open cart & saved for later items - follow up email
It would be nice to have an automated email go out to customers that have items left in their cart or have saved items for later. Can this be part of the email notification system?
I'm glad this idea came to fruition. However, can we figure out a way to alter the time or duration of the emails that are sent? I believe clients will receive an email ever other day for 2 weeks, that is a lot of emails... can we shorten that? If not is there a way to have a tiered email notification? E.g. first email has message of you left something in your cart, next email has an incentive like 10% off code, etc...
I agree with Michelle Eaton's comments. Especially the Pending Orders. I would also love for the user to be able to delete their own pending orders. That would be nice, since then I could tell them to delete their pending orders themselves. Of course, this would also have to affect other areas, such as inventory and promo codes.
If they used a Single Use promo code, it would be fantastic if the promo code were marked as unused again. That would fix so many of the issues we are dealing with right now.
"Would you prefer that your customers get a single email summary of all the saved for later items they have or an email for each individual item?" A summary would be preferred. We don't want to spam too many emails.
Would this include pending orders? We have quite a few orders that go through checkout all the way to payment information and then back out. An email reminding them to pay for the order they started would be fantastic.
This idea is in review and I have a quick question.
When we develop a follow up email system for open carts and saved for later items. Would you prefer that your customers get a single email summary of all the saved for later items they have or an email for each individual item?
I had a site hosted on Magento and Shopify that had a wonderful abandoned cart feature. It would collect the emails and products in someones cart that is abandoned and you could set up an automatic email to be sent to them. You could set it ...
I'm glad this idea came to fruition. However, can we figure out a way to alter the time or duration of the emails that are sent? I believe clients will receive an email ever other day for 2 weeks, that is a lot of emails... can we shorten that? If not is there a way to have a tiered email notification? E.g. first email has message of you left something in your cart, next email has an incentive like 10% off code, etc...
I'm happy to announce that these features are now live!
Please see the KB article for them and provide any feedback to the support team.
https://support.aleyant.com/kb/a2322/save-for-later-and-open-cart-reminder-emails.aspx
Jim and Michelle,
For this feature: https://aleyant.ideas.aha.io/ideas/PRESSERO-I-193
We will be including pending orders as part of the process.
Thank you
I agree with Michelle Eaton's comments. Especially the Pending Orders. I would also love for the user to be able to delete their own pending orders. That would be nice, since then I could tell them to delete their pending orders themselves. Of course, this would also have to affect other areas, such as inventory and promo codes.
If they used a Single Use promo code, it would be fantastic if the promo code were marked as unused again. That would fix so many of the issues we are dealing with right now.
"Would you prefer that your customers get a single email summary of all the saved for later items they have or an email for each individual item?" A summary would be preferred. We don't want to spam too many emails.
Would this include pending orders? We have quite a few orders that go through checkout all the way to payment information and then back out. An email reminding them to pay for the order they started would be fantastic.
Hi everyone,
I just moved this to planning phase and would still like some feedback.
Help us develop this so it meets the needs of your print shop.
All I need is your opinion :)
Thanks!
Hi Everyone,
This idea is in review and I have a quick question.
When we develop a follow up email system for open carts and saved for later items. Would you prefer that your customers get a single email summary of all the saved for later items they have or an email for each individual item?
Thanks for your feedback!
I'm placing this idea in review.
I learned from Professional services that we are referring subscribers to "CartStack" for now as a possible solution.
Please provide any feedback.
Thanks!
Lisa,
Just out of curiosity, is the site you linked to another site that users should be keeping track of for product enhancements?
This is similar to https://aleyantsoftware.aha.io/ideas/PRESSERO-I-57, which is set to "Future Consideration".