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Status New Idea
Workspace Pressero
Categories Email Notifications
Created by Virgilio Perido
Created on Feb 26, 2020

'Order Cancelled, notification on email notifications

So recipients will know when order has been cancelled

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  • Cynthia Emblem
    Reply
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    Mar 23, 2022

    Ideally having a custom email notification that is tied directly to a specific status. Instead of the global "status change" email that is sent for any status update. For example: Order Cancelled Status uses X template. But Order Press status uses Y template or Backordered Status uses Z template and so on. This would allow customization in the body of the email and subject with information specific to the status, then just a generic template for any Order Status Update. This could tie into adding an Order Shipped Email notification separate from Order Complete. See Incident I-041.

  • Guest
    Reply
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    Feb 27, 2020

    Yes but we have several statuses and what we require is for cancelled orders specifically.

  • Deleted User
    Reply
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    Feb 27, 2020

    If you customize "Order status change" notification then target user would receive email notification when Order status gets changed.