'Order Cancelled, notification on email notifications
So recipients will know when order has been cancelled
Jim Riddles
Jul 29, 2026
Yes, I believe this is very important. When we cancel an item that is out of stock, the customer would only receive an order status change email. It would be great if when we cancel an item, if we could either add a note as to the reason why, or have a drop-down to select a reason that we could personalize in a separate area.
Ideally having a custom email notification that is tied directly to a specific status. Instead of the global "status change" email that is sent for any status update. For example: Order Cancelled Status uses X template. But Order Press status uses Y template or Backordered Status uses Z template and so on. This would allow customization in the body of the email and subject with information specific to the status, then just a generic template for any Order Status Update. This could tie into adding an Order Shipped Email notification separate from Order Complete. See Incident I-041.
Yes, I believe this is very important. When we cancel an item that is out of stock, the customer would only receive an order status change email. It would be great if when we cancel an item, if we could either add a note as to the reason why, or have a drop-down to select a reason that we could personalize in a separate area.
Ideally having a custom email notification that is tied directly to a specific status. Instead of the global "status change" email that is sent for any status update. For example: Order Cancelled Status uses X template. But Order Press status uses Y template or Backordered Status uses Z template and so on. This would allow customization in the body of the email and subject with information specific to the status, then just a generic template for any Order Status Update. This could tie into adding an Order Shipped Email notification separate from Order Complete. See Incident I-041.
Yes but we have several statuses and what we require is for cancelled orders specifically.
If you customize "Order status change" notification then target user would receive email notification when Order status gets changed.