Skip to Main Content
Ideas Portal

'Order Cancelled, notification on email notifications

So recipients will know when order has been cancelled

  • Attach files
      Drop here to upload
    • Cynthia Emblem
      Reply
      |
      Mar 23, 2022

      Ideally having a custom email notification that is tied directly to a specific status. Instead of the global "status change" email that is sent for any status update. For example: Order Cancelled Status uses X template. But Order Press status uses Y template or Backordered Status uses Z template and so on. This would allow customization in the body of the email and subject with information specific to the status, then just a generic template for any Order Status Update. This could tie into adding an Order Shipped Email notification separate from Order Complete. See Incident I-041.

    • Guest
      Reply
      |
      Feb 27, 2020

      Yes but we have several statuses and what we require is for cancelled orders specifically.

    • Deleted User
      Reply
      |
      Feb 27, 2020

      If you customize "Order status change" notification then target user would receive email notification when Order status gets changed.