Ideas Portal
Hello,
Currently for Vendor Ready Emails can only use the ##CART_SUMMARY## because the ##CART_ITEMSUMMARY## variable does not work. Even though it is in the drop down list of variables available it does not actually display anything at all on the email notification. We need to be able to add only the ITEM SUMMARY to email notifications.
This is problematic because then our vendors are getting the VENDOR READY EMAIL Notifications for everything that was in the cart, instead of only the item they need to produce. Typically we have orders that have many items in the Cart and they go to different Vendors. Vendor X would only produce Item 1, and Vendor Y produces item 3. And we print Item 2 internally.
It is very confusing for our vendors to get email notifications that have items other than what they are to produce. Really need to be able to only have the specific ITEM details for that product that they are producing. Without it we are having to manually modify every single vendor email, which is very time consuming as we have many every day.
Thank you for your consideration in fixing the "##CART_ITEMSUMMARY##" variable.
There is another post that is somewhat related. SEE
Generate vendor email for entire order subject.
Support says that the Vendor Email Notifcations are for the entire job, but if a job has 44 items, then it sends 44 emails as if they are at an Item based level.
Actually, the Vendor Item Ready email is neither the entire order nor only 1 product. In the example above the vendor gets 44 emails, 1 for each item, but those emails list all 44 items on all 44 emails. If the system is going to generate 44 different emails, then it should only contain one item each. Or if this email notification is intended to the be the entire order, as you are saying, then only 1 email should be sent. So currently the Vendor Item Ready email notification is half and half, not really either version.
We have the opposite problem whereas our order may have 10 items, but not all items go to the same vendor. So, our vendors are getting emails that have all 10 items listed, but they are only supposed to do 1 or a few of those items, not all of them. So, our vendors are unclear as to what they are printing, and what a different vendor is doing. (We have vendors assigned at the product level)
We really need Pressero to have TWO different email notifications for Vendor Notifications, one that is truly an Item Only Email notification that would only have 1 item in that email for multi-item jobs can be sent to the correct vendor for the correct item. AND for others, like user listed above that want the entire order to go to one vendor, with 1 email, 1 email notification sent, instead of 44. This would be similar to an ORDER COMPLETE email that includes all items, verses Order Item Completed email that only includes one item. This is something that is desperately needed. Currently we are processing all our vendor orders manually because of this Vendor email notification not working as needed to be functional and automatic.
Please consider changing the functionality of the Vendor Item Ready email and offer both choices, one that is truly by Entire Order and one that is by Item and allow us to choose based on our needs.
Any updates on this idea? We really need the vendor emails to only show the item that is for that vendor, not everything on the order. We get mixed orders all the time, where one item goes to Vendor X and other items are inventoried on site, and another item goes to Vendory Y. The email notification to vendors should not include all items on the list. Status Update emails are able to only show one item, we can't the Vendor emails only show one item, similiar to the Order Status emails, but with the Vendor details for that item.
Absolutely agree with this. I was told there was "no way" the system would know which item to display, which I have to call malarkey because the system is able to identify the item number, name, status and notes. There's just no reason why this shouldn't be enabled for vendor emails. Each vendor email is associated with a cart item, so just display that item. Sometimes it's crucial that the vendor sees the information that was entered into the pricing engine, and sending them to the broken vendor portal is not a solution.
I think vendor ready emails should list what it is image and everything as well