Add coment section for Order Item Denied notification

Chris,

FYI, the link in the your last post is not working.

Hello everyone!

I happy to report that this feature is now live! Pease see our blog post for details and KB articles.

https://www.aleyant.com/new-features-alert-pressero-users-can-now-import-and-export-products-via-excel-file-block-calendar-dates-for-shipping-send-approval-comments-to-end-users/

We plan to have this feature implemented in our next version of Pressero. Pressero V7 will rollout in phases starting at the end Q2 2022 and we hope to have 75% of our subscriber base on the new version by the end of the year.

Hi everyone,

I just want to give an update and necessary changes for this feature to happen.

We will need to create a new skin tag for the order summary page in the storefront to handle the approval selection and textarea for feedback. Here is the procedure we will follow.

• We create a new skin tag to show the approval form

• Default skins, will be updated with the new tag

• Custom skins will NOT be updated. But the original approval dropdown will still work as before. In order to get the new full feature, subscribers with custom skins will need to remove the old approval dropdown skin tag and apply the new skin tag.

We will add documentation on this as well.

Thanks for any feedback.

Thanks Danny! Writing it all up for the dev team now.

If you could add the first it would be a good first start

Thanks Alisson and Zack,

The difference in effort between adding a comment area and introducing more complexity into the ordering system is tremendous.

If we split we can make continual improvements rather than pushing the feature far off and hoping we have time in the future.

I'm going to try and bring as much honesty as I can to these discussions and the fact is, that unless we can think of a different way to build the second part, it will not be developed anytime soon. I will work with the dev team to find a solution.

Again, I want to focus on progress rather than perfection.

I also agree with a partial, as others have said this is so highly requested across everyones clients.

Chris, I agree with Jim. The comment is the most urgent feature, but I kindly ask you not to take too much time to release the second part.

No issue with a partial release. Having the comment is more urgent than the second part, for us. Having both is ideal, of course.

Jim,

How do you feel about a partial release?

Thanks for this. It has been sorely needed.

Synopsis:

1. Ability to add a comment of why an order was denied and that comment be communicated via email to the customer upon denial.

2. Ability for the customer to adjust the order and resubmit for further approval. This can happen multiple times.

Not only is this idea our most requested but it was originally requested more than 5 years ago.

I would like to move forward with this idea even if we can only provide the first part in the short term and the second later.

Let me know how you would feel about a partial release for this feature.

Thanks!

Why am I receiving this email?

Natasha

This is the most requested feature I receive from clients.

Please move to front burner.

Thanks!

I have a client who desperately wants this feature. I see it is in the planning phase. Is there a target date?

Thank you

Once denied the user must begin again, there is no way to alter the order without starting the process over...If this is not the case how is it done? to my knowledge there is no way to do this. Thank you

Also, Order Denied needs a path back into the users workflow so they can make the simple revision and resubmit, rather than being forced to start from scratch.

Thank you for the suggestion and all of the comments. This idea will be taken into the next phase of planning and bring this into Pressero

Yes! It will make approval process run more smoothly. Happy client= happy everyone :)