Ideas Portal
It would be great if we could specify shipping method options per site. For instance, the account # to be billed, the surcharge per package, etc. In this way we could simplify the shipping method setup.
Currently, we have different surcharges depending on the volume of business that each customer does with us. If they order a lot, we don't charge as much per package. This is possible using the current system, but is EXTREMELY unwieldy.
Additionally, some of our customers use their own shipping accounts with FedEx or UPS. Since we are only able to setup a single UPS or FedEx account, all pricing is based on our shipper #, and as such the amount that the customer is ultimately billed by FedEx or UPS often does not match. This displeases them greatly. There is no possible work-around in the current system for this issue.
Hi Chris,
Is there any prediction of having this request available in the new Pressero v7?
Sincerely, Alisson Salles.
But getting customers to get their meter number, etc. etc. is a hassle so it has to be done for customers that are worth the effort.
I agree - we currently have 10 "UPS Ground"'s with inconspicuous codes at the end of each name to figure out which goes to what store. Handling markups and handling fees at a site level would make this much cleaner.
The customer carrier account has actually been there for a while. We currently use it with our stores and it works great.
Katherine,
Great catch on the Customer Carrier Account. I never noticed it, so I don't know if it's always been there, or was recently added. I would love to think that I would have noticed it before, but who knows. Yes, that works perfectly for that part of my request.
For using a customer carrier account, we are able to override the Pressero default (our account) at the site level. This is found under Settings > Shipping > Carrier Accounts (first dropdown). I don't know when this was released as I only noticed it about a month ago. Will this work for that part of this request?
Regarding the surcharges, I 100% agree. I often use handling fees and customize per customer, which requires a separate shipping method.
In addition, if you use the shipping integration with ParcelCast (formerly OnPoint), having multiple shipping methods for each custom with the same carrier method info (such as the many UPS Ground methods we have), this causes an issue with the method reported back to the customer and they seem to pick a random UPS Ground to display.