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Ideas Portal
Status Released
Workspace Pressero
Categories User Interface
Created by Jim Riddles
Created on Jul 23, 2025

Improvement to Gift Certificates

We recently had a customer request to set the balance of a gift certificate to $0.00 for one of their users. When I tried, I was presented with a message stating that the balance must be greater than 0. I can understand why you would add that logic when adding a gift certificate, but when managing a gift certificate, we should be able to set the balance to 0, if needed.

We don't want to delete the gift certificate, because we are using them effectively as credit cards on this site, so we don't want to have to issue a new one later on.

Please add the ability to set the balance of gift certificates to 0, if adjusting one after it is created.

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  • Admin
    Chris Beaven
    Aug 15, 2025

    Hi Jim, This is live on CHI and will be on other servers soon.

    Thanks!

  • Admin
    Chris Beaven
    Jul 31, 2025

    Good news Jim!

    We've determined that this is a very simple change and it's planned for the current sprint.

    We hope to make it live in about a week.

  • Admin
    Chris Beaven
    Jul 23, 2025

    Thanks for the idea Jim!

    Why would a customer need to set the balance of a gift certificate to zero?

    We want to understand the use case before implementing any change like this.