Ideas Portal
We use promo codes for special projects or promotions that our client then needs to gather data on. If the user has trouble implementing that promo code or misses the promo code altogether, we would like the ability to apply the applicable promo code to Pending and Existing orders.
Ideally this would be an addition to the user's Pending Order 'Pay Now' checkout process; as well as an option to add or change the promo code on the Admin Pending Orders & Order Details.
Hi Everyone,
I spoke with R&D team, and they pointed out that for Pending orders, an admin user can add a payment to the pending order if the print buyer forgot a promo code. On the storefront the print buyer will only need to pay the remaining amount.
Is this a good workaround? Does this solve some issues you're having?
Question I have:
If an order is complete and paid but a print buyer forgot a promo code for a % off of the sale, how will you reimburse the print buyer?
Please provide feedback.
Thank you!
There are so many reasons for this option as well as having far more flexibility in editing and managing orders after the order has been placed to improve Pressero Order Management. There is no good way to offer a quality customer experience if something is need after the initial order is submitted. From adding Promo Codes to addressing changes like counts, sizes, removing items even changing status on 30 line item orders. The current options are lacking and inefficient.
This request comes up fairly regularly in support. I think we need to revisit this one and see if we can just make it work.
Has anyone from Aleyant taken note of this idea? This continues to be a pain point for us. We have far too many customers who simply can't follow the instructions to apply the code before checkout.
That said, I still feel that not allowing a customer to apply a promotion code to a pending order is short-sighted. At the very least someone at our company should be able to apply a code via the admin console.
Please let me know if there are any questions on this request that I can provide further clarification on.
Hopefully this gets serious consideration for a quick add to the system. Telling my customer that I can't add a promo code to a pending order really makes us look inept. Of course, they should just follow directions...it isn't a difficult process.
This does appear to be validating the codes now as of 2:45 PST 9/15/21 - Maybe it was just misbehaving earlier.
In addition there should be a function on the checkout page to verify the code to the list of available promotion codes. The user should not be able to apply a non existent code when they are only alllowed one chance.