Skip to Main Content
Ideas Portal
Status New Idea
Workspace Pressero
Categories User Interface
Created by Scott Hillbrand
Created on Nov 30, 2021

Re-word the error message when there is a credential mismatch on the login screen.

When a user mistypes their user name or password, the error message says: "Either the information you entered is not correct or your account is not yet approved. Please re-enter your information and try again. Or ask us to verify your account is approved."


9 out of 10 times I receive an inquiry about this, the user reads it as though their account is not approved. This a. causes the user to panic and think something is wrong with their site and b. stops them from typing in their info again or using the forgot password link.


If you see that "your account may not be approved" you're not going to assume its a credential mismatch, you're going to immediately reach out to your admin.


Can we fix this so that if an account isn't approved, there's a unique error message?

  • Attach files