Skip to Main Content
Ideas Portal
Status Planned
Workspace Pressero
Categories Payments & Taxes
Created by Bart Shafer
Created on Sep 8, 2021

Show payment service errors for rejected transactions on details for the order

When a site user attempts to pay for an order using an integrated payment method, show the return error from the payment service on the details for the order. For example, a few years ago, we would show the message from Authorize.net for a failed transaction on the status history of the order. This was useful, as support did not have to ask programming to dive into the logs to get the actual Response Code from Authorize.net to confirm to the client why a transaction had failed.

  • Attach files
  • Admin
    Chris Beaven
    Aug 12, 2025

    We've added this idea to our roadmap. Thank you for any feedback!

  • Anna DiTommaso
    Sep 21, 2021

    If i'm correct, this is functionality that was actually removed. Now we have to investigate why things are happening. Please add it back.