Ideas Portal
When a customer is customizing a template, he has to be very careful because if he ends up with more than 100 fields on the same page, some of the first fields will be locked when he saves the session, and then there won't be any option to unlock them.
It doesn't happen very often, but when it does it's a disaster. We have no idea what to do in such cases, as telling to the customer to start over again and trying to keep the number of fields under the limit is not an option we like.
While I understand that it is not possible to have a bigger limit concerning the number of fields in the same page, we would like to be able to prevent this behavior. I would suggest a something like this : if a client reaches the limit, the next time a new field is created (or pasted from another field), an alert would show up : "You cannot add a new field unless you delete another one before". This way we can at least avoid this locked fields issue.
I put into attached files the layout of a recent case we had.
Thank you for considering this.
Hi Trent, thank you for the news. I don't see any changes though, has this update been released yet in Europe ?
Groseille Team, this should have been handled on a recent bug release. I'm also checking into it.
Hi, just to say this issue is still driving us and our clients crazy... any news about it? Thanks.
The customer who did the layout my previous file "2306-2-.pdf" has re-ordered, we saw that he had do to some awfull things like this (see the prices in the attached screenshot) because of this issue. We are lucky he did not call us about it, because we have no idea what we would answer.
Hi, just to say that this just caused trouble again today, a customer wanted to makes changes on his previous order and he couldn't because some of the fields were locked due to the reason stated above. I had to grab the pdf file and open it in Illustrator to makes the edits, which was a huge pain. Wether this is considered as a bug or a limitation, it can't continue behaving this way, please. Thank you.
Hi Trent, thank you. I warned the Spain Team for years about this, and I did a new ticket in may 2020.
Hi Groseille Team, Very sorry for this. I'm going to have us look into if this is a bug you are expierincing or a limitation of the product.
if you haven't please submit a support ticket related to this.
Hi, I'm the author of the topic, and unfortunately it just happened again. I would be hugely grateful if something could be done to avoid this...
Of course I'm open to other ideas related to this issue.